Store policy template

Shipping & returns

This page is a launch-ready structure, but the times, fees, and eligibility rules must be updated to match the business’s actual fulfillment process.

Shipping

• Order processing: add the actual processing window.
• Delivery: add available carriers, service levels, and estimated transit times.
• Tracking: explain when tracking details are sent.

Returns

• Add the return window and item-condition requirements.
• Identify final-sale categories and whether exchanges are available.
• Explain who pays return shipping and how refunds are issued.

Questions

Add a monitored customer-service email address before launch.